Assessing Our Performance

25 Oct Assessing Our Performance

On a regular basis, we survey our customers to assess our performance and to continually look for ways to improve our service. Since referrals from our clients are very important to us, we ask customers, “On a scale of 1 to 10, how likely are you to recommend BKC Kitchen and Bath to others?” 

In our most recent survey, over 85% of our responding customers replied with a 10.

In addition to scale ratings, we encourage our clients to provide feedback regarding their overall experiences with us. Following are some customer comments from these surveys:

Here’s what some of our customers are saying:

 

The Medallion cabinet line was far superior to cabinets offered at DIY stores, for a fair price.”

Kirk S.  /  Parker, CO

 “My BKC designer was informative, knowledgeable, friendly, prompt, always had great ideas… all around a wonderful person to work with.”

Barbara C.  /  Aurora, CO

 “Finally someone we could work with who was responsive, had good suggestions and was flexible. If we need cabinets again, we are coming to you first.”

Mark and Erin G.  /  Denver, CO

 “Everything was great!  Our designer did a fantastic job!  We love our kitchen.”

Allison and Nelson P.  /  Denver, CO

 “All areas were exemplary: great cabinet showroom, nice selection of products, reasonable prices.  We love our kitchen… even when I have to cook in it.” 

Glenna M.  /  Westminster, CO